Mar 14 · 2016

(In)flexible

Client: "Hi. I'm calling to cancel my appointment."
Receptionist: "Sure, one moment. Oh. Your appointment was two hours ago. We wondered where you were! Everything ok?"
Client: "Oh. I just didn't want to get up. Sorry. Can I make it for 2 today?"
Receptionist: "We have a 2:15 open. I'll book it right now. See you soon!"
2;45
Receptionist: "Hello. We are calling about your appointment. You missed it and we don't have openings until 6. Shall I make it for tonight?"
Client: "Oh. I was eating lunch. Yes 6 is fine."
5;30
Receptionist: "Hello. Just calling to confirm your 6pm appointment."
Client: "Oh. Can you do 7? I'm busy until 6:30."
Receptionist: "I apologize ma'am but we do not have anymore openings. I have a 10am tomorrow. I'll book it for you."
Client: "RIDICULOUS! I want to speak to the manager. You people have no flexibility! What about people that can't just leave on a whim? People that have lives just have to have sick pets?! No. I'm done with you people. See if you get my business ever again!"
sigh
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